Optimized English Version (Clear Format for Platform Display)
Global Shipping
Products under "Global Shipping" are ordered from outside Mainland China (including Hong Kong, Macao, and Taiwan regions).They belong to cross-border export trade and do not support the 7-day no-questions-asked return service.Non-quality issues will not be eligible for returns or exchanges.
Domestic Trade
Products from "Hong Kong Mao Fan Wai" support the 7-day no-questions-asked return service.
Return requirements for the 7-day no-questions-asked policy:
The product must be unused.
The product, relevant accessories (e.g., hangtags, instruction manuals), and outer packaging must be complete.
Maintain the original quality and functionality, with no damage, contamination, scratched anti-counterfeiting labels, or prior activation (authorization).
Application and shipping rules:
Submit the return application within 7 days from the date of receipt.
Ship the product and complete the return information on the Hong Kong Mao OMALL return page within 3 days of applying.
Failure to meet the above time limits will be deemed as acceptance of the goods, and no further return requests will be processed.