Shipping and Delivery     

           1         You are required to spend a specified amount within the Bonjour Outlet eShop in order to qualify for free shipping. please find detailed shipping information on the product pages.              

           2         Customers are required to select the correct region in their shopping cart before checkout to ensure that the system calculates the shipping fee accurately. If a customer selects the wrong delivery region, they will be responsible for paying the shipping fee difference. The merchant's eShop will proceed with the shipment once the necessary shipping fee difference has been paid.                

           3         If a customer fails to pay the shipping fee difference, resulting in an unsuccessful or canceled transaction, the platform will deduct 3% of the total amount of shipping fees and product costs from the refund as an administrative fees for processing the order cancellation. The remaining balance will be refunded to the customer's original payment account using the original payment method.              

           4         If the above mentioned points (3-4) occur, the platform will promptly notify the customer via email. Starting from the date of the email, if the platform does not receive any response from the customer within 3 business days, the system will automatically cancel the corresponding order. An administrative fee of 3% of the total amount of shipping fees and product costs will be charged, and the refund process will be initiated.               

Hong Kong

Shipping Fee 

Delivery Time : 1-3 Business Days

Order handling time : 2-3 business days

Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched

China

Shipping Fee 

Delivery Time : 10-14 Business Days (Adjustments will be made depending on the customs clearance status of the goods)

Order handling time : 2-3 business days

Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched

Malaysia

Shipping Fee 

Delivery Time : 7-14 Business Days (Adjustments will be made depending on the customs clearance status of the goods)

Order handling time : 2-3 business days

Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched

United Kingkom

Shipping Fee 

Delivery Time

Order handling time : 2-3 business days

Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched

United States

Shipping Fee 

Delivery Time

Order handling time : 2-3 business days

Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched

Thailand

Shipping Fee

Delivery Time: 7-14 Business Days (Adjustments will be made depending on the customs clearance status of the goods)

Order handling time: 2-3 business days

Shipping Address Amendment: Not allow after an order is placed or an order has been dispatched

Remarks                                      

1. Parcel maximum weight upto 5kgs                                       
2. Parcel maximum size: 61cm (L) x 46cm (W) x 46cm (H)                                       
3. Most of our postal services are accepted to ship to PO Box. However, we reserve the rights to change our courier services without notice. Your order may be cancelled and refunded due to delivery restriction of couriers.                                    
4. Postcode delivery exceptions: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, GY, JE, IM, TR21-25                                    
5. We do not ship APO, FPO, BFPO                                 

Unbelivery Package and Lost Shipment                                          

Customers are responsible for providing a correct and complete shipping address. We reserve the rights to reject the refund due to an erroneous and/or incomplete address. Please contact our customer service team in case of a non-receipt of parcel.                                 

Tax and Duties                                       

According to the VAT rules, please note that we will not provide the VAT reimbursement to all the shipping countries. If your order is charged duties and taxes by customs, any VAT charges or any other additional charges, both charges are responsible by the recipient which are not refundable.                                  

Return and Refund           

7-Day Shopping Guarantee                   

The Platform offer 7-Days Shopping Guarantee (from the date of receipt). If the following situations occur upon receiving the goods, please apply for a return and refund through the platform. The platform will communicate and confirm with the merchant based on the information provided by the customer, and reserves the right to make the final decision.                    

1. Wrong delivery             

2. Product damage (excluding incorrect use or man-made damage)                  

3. Product Quality issue              

Feedback on product issues                 

1.Returns must be requested within 7 days from the date of receipt by contacting the platform's customer service or email to [email protected]. The return request will not be accepted if it is not made within 7 days from the date of receipt.                   

2.If a customer does not submit any return requests within the 7-day period, it signifies that the purchased goods have been deemed as completed transactions. In such cases, Bonjour Outlet eShop will be responsible for any legal liabilities, and no further arrangements for returns will be made.                    

3. If a customer needs to return a product, they should inquire with the merchant regarding the logistics and shipping fee arrangements for the return.                    

4. Does not accept return requests for clearance products, exchange products, and gifts.                

5. If you find any quality issues with the product, please keep the product in its original packaging, including the outer box, protective materials, shipping label, etc. Take photos of the relevant product condition and email to platform's customer service team at [email protected]                    

6. Return requests will not be accepted once the product has been unpacked or used.                    

7. The product image on the platform's merchant eShop are for reference purposes only. The actual size and color of the received product should be considered as the accurate representation.          

8.If you encounter any issues related to brand-specific links, operations, or usage instructions printed on the product, please contact the brand owners or its authorized distributor for further assistance.           

9. For certain household products such as kitchen appliances and massage chairs that may require installation, the brand or its authorized distributor may have specified procedures. Please contact the respective merchant for further information.                  

10. Bonjour Outlet eShop platform reserves the right to interpret the above terms and conditions and make final decisions.             

After Sales Services                    

Amend Order

The system will automatically send the confirmed order to the respective merchant for processing shipment. If any product changes are made, it may impact the stock and logistics processes. Therefore, the platform is unable to modify the products in aconfirmed order.

Cancel Order

1. Once the order is confirmed, cancellation of the order is not accepted as the system immediately notifies the merchant of the order details and delivery arrangements to avoid affecting the delivery process.

2. If the customer insists on canceling the order, the platform must contact the merchant. The cancellation can only proceed if the merchant has not dispatched the order and agrees to the cancellation. In cases where the customer insists on canceling the order, they must submit a request to customer service before 23:59 on the day of order confirmation, and the platform will charge a 3% administrative fee. If the request is submitted after 23:59 on the same day, the platform will not accept any applications.

Order Undelivered

1. If an order is returned due to reasons such as an insufficient or unclear delivery address, multiple unsuccessful delivery attempts, or the recipient refusing to accept the package, the package will be destroyed, and the order will be canceled without any refund.

2. If you choose to pick up your order at a designated pickup point, please collect the package within 7 days after receiving the SMS notification. Failure to do will result in the package being returned to HKMall consolidated warehouse. If you wish to have the package reshipment, you will be responsible for the logistics fees associated with the reshipment. If the platform does not receive a request for reshipment within 7 days, the order will be canceled without any refund.

Fulfilled Order : 

If the order has already been shipped, cancellation requests will not be accepted. Unless handled under special circumstances—such as the merchant agreeing to cancel the order, the platform will charge a 15% administrative fee.

Custom / Tax

Important Note

China

According to “ Tax Policies on Cross-Border E-Commerce Retail Imports “,  for those people who imported and purchased goods from cross-border e-commerce retail, their identity information should be certified from 8th April,2016. Therefore, identity card should be presented for checking the Chinese names and ID number when you received the packages. Even if your name on identity card is or written in Chinese, you should ensure the name used for order is same as those on your identity card or passport for Custom Department and delivery check.

If the recipient receives the customs/logistics company’s request for submitting additional information or payment etc., please contact the Platform Customer Service Team at [email protected] for further assistance.

If a package fails to clear customs and is returned due to the aforementioned reasons, the platform and the merchant  will charge the customer additional return fees. The platform and the merchant will not be responsible for any taxes, fees, or shipping charges that the recipient may be required to pay independently.

Tax and duty

Customers can inquire about the tax information of the relevant institutions or customs authorities in the destination country. When customers complete the ordering process, it indicates their willingness to bear all additional fees, taxes, or document requirements associated with shipping the ordered goods. If customers receive a tax notice, they must pay the customs duties themselves. The platform and merchants will not anticipate the specific amount of such charges and will not assume any legal responsibility for such payments or document requirements. In general, there is a low chance of taxes being levied on small shipments, but the final decision lies with the customs authorities.

How to do when you received tax payment notice from Custom (orders in China) : 

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. The Platform and the merchant do not provide any taxation refund to customers.

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form (「扣關件退運申請」) to reject the tax payment . Customers can fax the form or go to Custom designated post offices on their own (or representatives) , and inform platform customer service. When the platform accept the return application, the platform will arrange refund as soon as possible. All these additional charges must be borne by the recipient. The platform and the merchant are not responsible for any payments and legal liability.

United Kingkom

Tax and duty

Customers can inquire about the tax information of the relevant institutions or customs authorities in the destination country. When customers complete the ordering process, it indicates their willingness to bear all additional fees, taxes, or document requirements associated with shipping the ordered goods. If customers receive a tax notice, they must pay the customs duties themselves. The platform and merchants will not anticipate the specific amount of such charges and will not assume any legal responsibility for such payments or document requirements. In general, there is a low chance of taxes being levied on small shipments, but the final decision lies with the customs authorities.

How to do when you received tax payment notice from Custom (orders in UK) :

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. The Platform and the merchant do not provide any taxation refund to customers.

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form to reject the tax payment . Customers can fax the form or go to Custom designated post offices on their own (or representatives) , and inform platform customer service. When the platform accept the return application, the platform will arrange refund as soon as possible. All these additional charges must be borne by the recipient. The platform and the merchant are not responsible for any payments and legal liability.

Malaysia

Tax and duty

Customers can inquire about the tax information of the relevant institutions or customs authorities in the destination country. When customers complete the ordering process, it indicates their willingness to bear all additional fees, taxes, or document requirements associated with shipping the ordered goods. If customers receive a tax notice, they must pay the customs duties themselves. The platform and merchants will not anticipate the specific amount of such charges and will not assume any legal responsibility for such payments or document requirements. In general, there is a low chance of taxes being levied on small shipments, but the final decision lies with the customs authorities.

How to do when you received tax payment notice from Custom (orders in Malaysia) :

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. The Platform and the merchant do not provide any taxation refund to customers.

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form to reject the tax payment . Customers can fax the form or go to Custom designated post offices on their own (or representatives) , and inform platform customer service. When the platform accept the return application, the platform will arrange refund as soon as possible. All these additional charges must be borne by the recipient. The platform and the merchant are not responsible for any payments and legal liability.

How to do when you received tax payment notice from Custom (orders in US) :

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. The Platform and the merchant do not provide any taxation refund to customers.

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form to reject the tax payment . Customers can fax the form or go to Custom designated post offices on their own (or representatives) , and inform platform customer service. When the platform accept the return application, the platform will arrange refund as soon as possible. All these additional charges must be borne by the recipient. The platform and the merchant are not responsible for any payments and legal liability. 

Thailand

Tax and duty

Customers can inquire about the tax information of the relevant institutions or customs authorities in the destination country. When customers complete the ordering process, it indicates their willingness to bear all additional fees, taxes, or document requirements associated with shipping the ordered goods. If customers receive a tax notice, they must pay the customs duties themselves. The platform and merchants will not anticipate the specific amount of such charges and will not assume any legal responsibility for such payments or document requirements. In general, there is a low chance of taxes being levied on small shipments, but the final decision lies with the customs authorities.

How to do when you received tax payment notice from Custom (orders in Thailand) :

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. The Platform and the merchant do not provide any taxation refund to customers.

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form to reject the tax payment . Customers can fax the form or go to Custom designated post offices on their own (or representatives) , and inform platform customer service. When the platform accept the return application, the platform will arrange refund as soon as possible. All these additional charges must be borne by the recipient. The platform and the merchant are not responsible for any payments and legal liability.