香港貓 - Hong Kong Mall

Water Bank Blue Hyaluronic (For Dry Skin)

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Brand
Laneige
Category
Skincare Set
SKU
LEI584661

Price
HK$341.00 HK$520.00 /160ml+120ml+3pcs
Quantity
(99 available)
Total Price
Refund
Not Applicable
Delivery Method
Merchant Delivery
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Reviews & Ratings

Overall Evaluation
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Delivey and Shipping Fee

Shipping Fee

1.You are required to spend a specified amount within the same Bonjour Outlet eShop in order to qualify for free shipping. please find detailed shipping information on the product pages.

2. Choosing self-pickup options, you must reach a certain minimum spending amount in the store to qualify for free delivery.
3. Customers are required to select the correct region in their shopping cart before checkout to ensure that the system  calculates the shipping fee accurately. If a customer selects the wrong delivery region, tthey must top up the difference in delivery fees before the order can be shipped.
4. If a customer fails to pay the shipping fee difference, resulting in an unsuccessful or canceled transaction, the platform will deduct 3% of the total amount of shipping fees and product costs from the refund as an administrative fees for processing the order cancellation. The remaining balance will be refunded to the customer's original payment account using the original payment method.
5.If the above mentioned points (3-4) occur, the platform will promptly notify the customer via email. Starting from the date of the email, if the platform does not receive any response from the customer within 3 business days, the system will automatically cancel the corresponding order. An administrative fee of 3% of the total amount of shipping fees and product costs will be charged, and the refund process will be initiated.



Delivery Arrangements (HK)

For confirmed orders, in general, merchants will arrange delivery within 3 business days. Customers can track the delivery status in their order. The estimated delivery time will depend on the tracking information provided by the third-party logistics courier used by the merchant. Orders will be automatically marked as completed by the system within 14 business days after being shipped by the logistics provider.



Delivery Arrangements (CN)

For confirmed orders, in general, merchants will arrange delivery within 3 business days. Customers can track the delivery status in their order. The estimated delivery time will depend on the tracking information provided by the third-party logistics courier used by the merchant. Orders will be automatically marked as completed by the system within 30 business days after being shipped by the logistics provider. 



Delivery Arrangements (MY)

For confirmed orders, in general, merchants will arrange delivery within 3 business days. Customers can track the delivery status in their order. The estimated delivery time will depend on the tracking information provided by the third-party logistics courier used by the merchant. Orders will be automatically marked as completed by the system within 30 business days after being shipped by the logistics provider.



Delivery Label

1. HKMall consolidated warehouse delivery
2. Merchant self-delivery



Estimated Delivery time 
1. The estimated delivery days may vary depending on the third-party logistics courier used, please contact Bonjour Outlet eShop or platform customer service for assistance.
2. In general condition
2.1 For HK local delivery: Typically completed within 1-3 days after the shipment is sent.
2.2 For cross-border Mainland China delivery: You can track the logistic delivery status in 5-14 business days after the shipment is sent which depending on the specific customs clearance process for the goods. Once the package clears customs, the domestic logistics typically takes around 3-7 business days for delivery.
2.3 For cross-border Malaysia delivery: You can track the logistic delivery status in 2-3 business days after the shipment is sent which depending on the specific customs clearance process for the goods. Once the package clears customs, the domestic logistics typically takes around 5-7 business days for delivery.



Return and Refund

7-Day Shopping Guarantee
The Platform offer 7-Days Shopping Guarantee (from the date of receipt). If the following situations occur upon receiving the goods, please apply for a return and refund through the platform. The platform will communicate and confirm with the merchant based on the information provided by the customer, and reserves the right to make the final decision.
1. Wrong delivery
2. Product damage (excluding incorrect use or man-made damage)
3. Product Quality issue

Feedback on product issues
1.Returns must be requested within 7 days from the date of receipt by contacting the platform's customer service or email to [email protected]. The return request will not be accepted if it is not made within 7 days from the date of receipt.
2.If a customer does not submit any return requests within the 7-day period, it signifies that the purchased goods have been deemed as completed transactions. In such cases, Bonjour Outlet eShop will be responsible for any legal liabilities, and no further arrangements for returns will be made.
3. If a customer needs to return a product, they should inquire with the merchant regarding the logistics and shipping fee arrangements for the return.
4. Does not accept return requests for clearance products, exchange products, and gifts. 
5. If you find any quality issues with the product, please keep the product in its original packaging, including the outer box, protective materials, shipping label, etc. Take photos of the relevant product condition and email to platform's customer service team at [email protected]
6. Return requests will not be accepted once the product has been unpacked or used.
7. The product image on the platform's merchant eShop are for reference purposes only. The actual size and color of the received product should be considered as the accurate representation.
8.If you encounter any issues related to brand-specific links, operations, or usage instructions printed on the product, please contact the brand owners or its authorized distributor for further assistance. 
9. For certain household products such as kitchen appliances and massage chairs that may require installation, the brand or its authorized distributor may have specified procedures. Please contact  the respective merchant for further information.
10. Bonjour Outlet eShop platform reserves the right to interpret the above terms and conditions and make final decisions.


Custom / Tax


Important Note

According to “ Tax Policies on Cross-Border E-Commerce Retail Imports “,  for those people who imported and purchased goods from cross-border e-commerce retail, their identity information should be certified from 8th April,2016. Therefore, identity card should be presented for checking the Chinese names and ID number when you received the packages. Even if your name on identity card is or written in Chinese, you should ensure the name used for order is same as those on your identity card or passport for Custom Department and delivery check.

If the recipient receives the customs/logistics company’s request for submitting additional information or payment etc., please contact the Platform Customer Service Team at [email protected] for further assistance.

If a package fails to clear customs and is returned due to the aforementioned reasons, the platform and the merchant  will charge the customer additional return fees. The platform and the merchant will not be responsible for any taxes, fees, or shipping charges that the recipient may be required to pay independently.


Tax and duty

Customers can inquire about the tax information of the relevant institutions or customs authorities in the destination country. When customers complete the ordering process, it indicates their willingness to bear all additional fees, taxes, or document requirements associated with shipping the ordered goods. If customers receive a tax notice, they must pay the customs duties themselves. The platform and merchants will not anticipate the specific amount of such charges and will not assume any legal responsibility for such payments or document requirements. In general, there is a low chance of taxes being levied on small shipments, but the final decision lies with the customs authorities.

How to do when you received tax payment notice from Custom (orders in China) :

1)     Pay for the tax

Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. Bonjour Outlet eShop do not provide any taxation refund to customers. 

2)     Reject tax payment

When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form (「扣關件退運申請」) to reject the tax payment . Customers can fax the form or go to Custom designated post offices on their own (or representatives) , and inform platform customer service. When the platform accept the return application, the platform will arrange refund as soon as possible. All these additional charges must be borne by the recipient. Bonjour Outlet eShop are not responsible for any payments and legal liability.
160ml+120ml+3pcs
Shipping Method Option Shipping cost
Home Delivery HK$45.00 (Free shipping on seller store order over HK$299.00
Pickup point HK$0.00

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