Shipping and
Delivery
1 You are required to spend a specified
amount within the Bonjour Outlet eShop in order to qualify for free shipping.
please find detailed shipping information on the product pages.
2 Customers are required to
select the correct region in their shopping cart before checkout to ensure that
the system calculates the shipping fee accurately. If a customer selects the
wrong delivery region, they will be responsible for paying the shipping fee
difference. The merchant's eShop will proceed with the shipment once the
necessary shipping fee difference has been paid.
3 If a customer fails to pay
the shipping fee difference, resulting in an unsuccessful or canceled
transaction, the platform will deduct 3% of the total amount of shipping fees
and product costs from the refund as an administrative fees for processing the
order cancellation. The remaining balance will be refunded to the customer's
original payment account using the original payment method.
4 If the above mentioned points
(3-4) occur, the platform will promptly notify the customer via email. Starting
from the date of the email, if the platform does not receive any response from
the customer within 3 business days, the system will automatically cancel the
corresponding order. An administrative fee of 3% of the total amount of
shipping fees and product costs will be charged, and the refund process will be
initiated.
Hong Kong
Shipping Fee
Delivery Time : 1-3 Business Days
Order handling time : 2-3 business days
Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched
China
Shipping Fee
Delivery Time : 10-14 Business Days (Adjustments will be made depending on the customs clearance status of the goods)
Order handling time : 2-3 business days
Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched
United Kingkom
Shipping Fee
Delivery Time
Order handling time : 2-3 business days
Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched
Remarks
Unbelivery Package and Lost
Shipment
Customers are responsible for providing a correct and complete shipping address. We reserve the rights to reject the refund due to an erroneous and/or incomplete address. Please contact our customer service team in case of a non-receipt of parcel.
Tax and
Duties
According to the VAT rules, please note
that we will not provide the VAT reimbursement to all the shipping countries.
If your order is charged duties and taxes by customs, any VAT charges or any
other additional charges, both charges are responsible by the recipient which
are not
refundable.
Malaysia
Shipping Fee
Delivery Time : 7-14 Business Days (Adjustments will be made depending on the customs clearance status of the goods)
Order handling time : 2-3 business days
Shipping Address Amendment : Not allow after an order is placed or an order has been dispatched
Return and
Refund
7-Day Shopping
Guarantee
The Platform offer 7-Days Shopping
Guarantee (from the date of receipt). If the following situations occur upon
receiving the goods, please apply for a return and refund through the platform.
The platform will communicate and confirm with the merchant based on the
information provided by the customer, and reserves the right to make the final
decision.
1. Wrong
delivery
2. Product damage (excluding incorrect use
or man-made
damage)
3. Product Quality
issue
Feedback on product
issues
1.Returns must be requested within 7 days
from the date of receipt by contacting the platform's customer service or email
to [email protected]. The return request will not be accepted if it is not
made within 7 days from the date of receipt.
2.If a customer does not submit any return
requests within the 7-day period, it signifies that the purchased goods have
been deemed as completed transactions. In such cases, Bonjour Outlet eShop will
be responsible for any legal liabilities, and no further arrangements for
returns will be
made.
3. If a customer needs to return a product,
they should inquire with the merchant regarding the logistics and shipping fee
arrangements for the
return.
4. Does not accept return requests for
clearance products, exchange products, and
gifts.
5. If you find any quality issues with the
product, please keep the product in its original packaging, including the outer
box, protective materials, shipping label, etc. Take photos of the relevant
product condition and email to platform's customer service team at
[email protected]
6. Return requests will not be accepted
once the product has been unpacked or
used.
7. The product image on the platform's
merchant eShop are for reference purposes only. The actual size and color of
the received product should be considered as the accurate
representation.
8.If you encounter any issues related to
brand-specific links, operations, or usage instructions printed on the product,
please contact the brand owners or its authorized distributor for further
assistance.
9. For certain household products such as
kitchen appliances and massage chairs that may require installation, the brand
or its authorized distributor may have specified procedures. Please contact the
respective merchant for further information.
10. Bonjour Outlet eShop platform reserves
the right to interpret the above terms and conditions and make final
decisions.
After Sales
Services
Order Amendment : The system will
automatically send the confirmed order to the respective merchant for
processing shipment. If any product changes are made, it may impact the stock
and logistics processes. Therefore, the platform is unable to modify the
products in a confirmed order.
Order Cancelation : if you need to cancel
the confirmed order, please submit a request to platform's customer service
before 23:59 on the same day of order to avoid any disruptions to the delivery
process. Please note that if the order has already been shipped, cancellation
requests will not be accepted.
Undelivery Order :
If an order is returned due to reasons such
as an insufficient or unclear delivery address, multiple unsuccessful delivery
attempts, or the recipient refusing to accept the package, the package will be
destroyed, and the order will be canceled without any refund.
If you choose to pick up your order at a
designated pickup point, please collect the package within 7 days after
receiving the SMS notification. Failure to do will result in the package being
returned to HKMall consolidated warehouse. If you wish to have the package
reshipment, you will be responsible for the logistics fees associated with the
reshipment. If the platform does not receive a request for reshipment within 7
days, the order will be canceled without any refund.
Fulfilled Order : If the order has already
been shipped, cancellation requests will not be accepted.
Custom / Tax
Important Note
China
According to “ Tax Policies on Cross-Border
E-Commerce Retail Imports “, for those people who imported and purchased
goods from cross-border e-commerce retail, their identity information should be
certified from 8th April,2016. Therefore, identity card should be presented for
checking the Chinese names and ID number when you received the packages. Even
if your name on identity card is or written in Chinese, you should ensure the
name used for order is same as those on your identity card or passport for Custom
Department and delivery check.
If the recipient receives the
customs/logistics company’s request for submitting additional information or
payment etc., please contact the Platform Customer Service Team at
[email protected] for further assistance.
If a package fails to clear customs and is
returned due to the aforementioned reasons, the platform and the merchant
will charge the customer additional return fees. The platform and the merchant
will not be responsible for any taxes, fees, or shipping charges that the
recipient may be required to pay independently.
Tax and duty
Customers can inquire about the tax
information of the relevant institutions or customs authorities in the
destination country. When customers complete the ordering process, it indicates
their willingness to bear all additional fees, taxes, or document requirements
associated with shipping the ordered goods. If customers receive a tax notice,
they must pay the customs duties themselves. The platform and merchants will
not anticipate the specific amount of such charges and will not assume any
legal responsibility for such payments or document requirements. In general,
there is a low chance of taxes being levied on small shipments, but the final
decision lies with the customs authorities.
How to do when you received tax payment
notice from Custom (orders in China) :
1) Pay for the tax
Customers need to contact local customs
authority and receive the package after payment. Meanwhile, customers accept
all the terms and conditions of the payment. The Platform and the merchant do
not provide any taxation refund to customers.
2) Reject tax
payment
When customers received tax notice from
Custom (by sms, calls or documents), they could fill in related application
form (「扣關件退運申請」) to reject the tax payment . Customers can fax the form or go to
Custom designated post offices on their own (or representatives) , and inform
platform customer service. When the platform accept the return application, the
platform will arrange refund as soon as possible. All these additional charges
must be borne by the recipient. The platform and the merchant are not responsible
for any payments and legal liability.
United Kingkom
Tax and duty
Customers can inquire about the tax
information of the relevant institutions or customs authorities in the
destination country. When customers complete the ordering process, it indicates
their willingness to bear all additional fees, taxes, or document requirements
associated with shipping the ordered goods. If customers receive a tax notice,
they must pay the customs duties themselves. The platform and merchants will
not anticipate the specific amount of such charges and will not assume any
legal responsibility for such payments or document requirements. In general,
there is a low chance of taxes being levied on small shipments, but the final
decision lies with the customs authorities.
How to do when you received tax payment
notice from Custom (orders in UK) :
1) Pay for the tax
Customers need to contact local customs
authority and receive the package after payment. Meanwhile, customers accept
all the terms and conditions of the payment. The Platform and the merchant do
not provide any taxation refund to customers.
2) Reject tax
payment
When customers received tax notice from
Custom (by sms, calls or documents), they could fill in related application
form to reject the tax payment . Customers can fax the form or go to Custom
designated post offices on their own (or representatives) , and inform platform
customer service. When the platform accept the return application, the platform
will arrange refund as soon as possible. All these additional charges must be
borne by the recipient. The platform and the merchant are not responsible for any
payments and legal liability.
Malaysia
Tax and duty
Customers can inquire about the tax
information of the relevant institutions or customs authorities in the
destination country. When customers complete the ordering process, it indicates
their willingness to bear all additional fees, taxes, or document requirements
associated with shipping the ordered goods. If customers receive a tax notice,
they must pay the customs duties themselves. The platform and merchants will
not anticipate the specific amount of such charges and will not assume any
legal responsibility for such payments or document requirements. In general,
there is a low chance of taxes being levied on small shipments, but the final
decision lies with the customs authorities.
How to do when you received tax payment
notice from Custom (orders in Malaysia) :
1) Pay for the tax
Customers need to contact local customs
authority and receive the package after payment. Meanwhile, customers accept
all the terms and conditions of the payment. The Platform and the merchant do
not provide any taxation refund to customers.
2) Reject tax
payment
When customers received tax notice from
Custom (by sms, calls or documents), they could fill in related application
form to reject the tax payment . Customers can fax the form or go to Custom
designated post offices on their own (or representatives) , and inform platform
customer service. When the platform accept the return application, the platform
will arrange refund as soon as possible. All these additional charges must be
borne by the recipient. The platform and the merchant are not responsible for any
payments and legal liability.
Shipping Method Option | Shipping cost |
---|---|
Home Delivery | HK$45.00 (Free shipping on seller store order over HK$299.00) |
Pickup point | HK$0.00 |