Privacy Policy

Personal Information Collection Statement 

Bonjour Holdings Limited ("we", "our") will respect your statutory privacy rights when collecting, storing, using and transmitting personal data, and this Personal Information Collection Statement will explain how we handle the privacy of personal data. Please read the following to understand our policy on handling your personal data. The Company reserves the right to amend the relevant policy from time to time, and the latest version will be uploaded to this platform for customers' reference.

Personal data refers to any personally identifiable information or sensitive data (such as name, gender, date of birth, occupation, address, contact details, ID or passport number, age, marital status, income and other statistical data, etc.). We also guarantee that our employees will make every effort to protect the security of your personal data and prevent any leakage.

Your personal data may be collected when you shop, purchase treatment services or apply to become our member.

If the personal data is used for a purpose that requires the provision of information, such personal data will be marked as "mandatory information" on the membership application form or customer record form. If you wish us to provide the required or applied services, you must provide the personal data. If the personal data is only used for voluntary provision of information, you may decide whether or not to provide such information to us.

We undertake to protect the security of your personal data. When transmitting your data, our Secure Sockets Layer (SSL) can ensure that your data is not read by third parties during transmission. We use "cookies" to personalize our services and make your use of the Bonjour WeChat platform more convenient. When you re-enter the Bonjour WeChat platform, our "cookies" can identify your identity. We will provide products and services more suitable to your needs based on your personal data. We also do not allow any person or organization to read your data without authorization.

The purposes for which you are obligated to provide your personal data are:

Application and maintenance of your membership status with us;

1. Issuing notifications of available offers and information to you;

2. Sharing member offers and information;

3. Accumulating reward points as our member;

4. Managing member accounts and reward redemption arrangements;

5. Notifying any revisions to member product information and treatment plans;

6. Establishing relationships, processing and following up on services, inquiries or complaints;

7. Handling or responding to your questions or opinions;

8.Verifying customers and updating customer information; and

9. Fulfilling any purposes directly related to the above.

10. The purposes for which you voluntarily provide your personal data are:

Providing you with the most suitable product and treatment recommendations;

1. Helping us better understand our customer demographics for internal research and analysis, so that we can properly provide information on services and products or gifts that cater to your specific needs;

3. Market research;

4. Allowing our sales consultants or beauty consultants to provide follow-up services;

5. Distributing customer satisfaction surveys;

6. Sending customer communications and the latest information on customer activities; and

7. Direct marketing, including:

7.1 Notifying you of new product launches and other promotional offers, including (if applicable) beauty and skin care products, body care products, hair care products, health products, beauty services, medical aesthetic services, body care services, hair removal services, nail services and Chinese medicine healthcare services, etc.;

7.2 Notifying you of our promotional activities, including skin care and body care, for promotional and reward purposes;

Promotional reward programs, including (if applicable): birthday offers, free product trials and the latest in-store promotions, etc.;

7.3 Notifying you of joint promotions or activities with shopping malls, department stores, credit cards, banks, industries, celebrities, magazines, television, websites, charities or non-profit organizations.

Once you provide us with personally identifiable information, you may occasionally receive telephone calls, text messages, emails or direct marketing mailings from us/our affiliated companies or partners. If at any time you do not wish us to use your personal data for the above direct marketing purposes, you can notify us in writing and indicate your objection.

When you conduct business with us, we will maintain all your transaction records for audit purposes. Our general policy is to retain the relevant information for a reasonable period of time.

We may generally share or transfer your personal data to Bonjour Holdings Limited and its companies, subsidiaries, affiliated companies and any companies in which they have an interest, please refer to our statement on the collection of personal data. If you do not wish us to disclose your information to any third party, please notify us in writing.

The personal data you provide to us will be properly stored in our customer service system, and only authorized personnel will be able to access it.

You may at any time request access, correction and deletion of your personal data. You may also at any time request us to stop using your personal data for direct marketing/disclosure purposes. To exercise any of your rights, please notify us in writing. If we have not received your objection notice, we will continue to use your personal data for the purposes set out in paragraph (2) above. In responding to your request, we may ask you to provide certain information about yourself to verify that you are the person to whom the data relates.

(1) If you request (i) access or correction of data; (ii) general information about our policies and practices in relation to personal data; or (iii) the kinds of personal data we hold; and (2) for general inquiries and complaints, please notify us in writing:

Mailing Address: 12/F, Bonjour Group Centre, 36-50 Kwai Wan Street, Tsuen Wan, Hong Kong

We will only retain your personal data for as long as necessary to fulfill the purpose for which it was collected. We may also retain archived personal data for statistical purposes, and personal data that is no longer required will be destroyed.