Delivey and Shipping Fee

Shipping Fee

1.You are required to spend a specified amount within the same merchant's eShop in order to qualify for free shipping. Since each merchant has different minimum spending requirements for free shipping, please find detailed shipping information on the merchant's eShop and product pages.

2.Choosing self-pickup options, you are required to spend a specified amount within the same merchant's eShop in order to qualify for free shipping. The relevant shipping details and fees, please visit merchant's eShop for more detail.
3. Customers are required to select the correct region in their shopping cart before checkout to ensure that the system  calculates the shipping fee accurately. If a customer selects the wrong delivery region, they will be responsible for paying the shipping fee difference. The merchant's eShop will proceed with the shipment once the necessary shipping fee difference has been paid.
4. If a customer fails to pay the shipping fee difference, resulting in an unsuccessful or canceled transaction, the platform will deduct 3% of the total amount of shipping fees and product costs from the refund as an administrative fees for processing the order cancellation. The remaining balance will be refunded to the customer's original payment account using the original payment method.
5.If the above mentioned points (3-4) occur, the platform will promptly notify the customer via email. Starting from the date of the email, if the platform does not receive any response from the customer within 3 business days, the system will automatically cancel the corresponding order. An administrative fee of 3% of the total amount of shipping fees and product costs will be charged, and the refund process will be initiated.

Delivery Arrangements (HK)

For confirmed orders, in general, merchants will arrange delivery within 3 business days. Customers can track the delivery status in their order. The estimated delivery time will depend on the tracking information provided by the third-party logistics courier used by the merchant. Orders will be automatically marked as completed by the system within 14 business days after being shipped by the logistics provider.

Delivery Arrangements (CN)

For confirmed orders, in general, merchants will arrange delivery within 3 business days. Customers can track the delivery status in their order. The estimated delivery time will depend on the tracking information provided by the third-party logistics courier used by the merchant. Orders will be automatically marked as completed by the system within 30 business days after being shipped by the logistics provider.

Delivery Arrangements (MY)
For confirmed orders, in general, merchants will arrange delivery within 3 business days. Customers can track the delivery status in their order. The estimated delivery time will depend on the tracking information provided by the third-party logistics courier used by the merchant. Orders will be automatically marked as completed by the system within 30 business days after being shipped by the logistics provider.

Delivery Arrangements (UK)

For confirmed orders, in general, merchants will arrange delivery within 3 business days. Customers can track the delivery status in their order. The estimated delivery time will depend on the tracking information provided by the third-party logistics courier used by the merchant. Orders will be automatically marked as completed by the system within 30 business days after being shipped by the logistics provider.

Delivery Label

1. HKMall consolidated warehouse delivery
2. Merchant self-delivery

Estimated Delivery time 
1. The estimated delivery days may vary depending on the third-party logistics courier used by the merchant. For details, please contact merchant's eShop or platform customer service for assistance.
2. In general condition
2.1 For HK local delivery: Typically completed within 1-3 days after the shipment is sent.
2.2 For cross-border Mainland China delivery: You can track the logistic delivery status in 5-14 business days after the shipment is sent which depending on the specific customs clearance process for the goods. Once the package clears customs, the domestic logistics typically takes around 3-7 business days for delivery.
2.3 For cross-border Malaysia delivery: You can track the logistic delivery status in 2-3 business days after the shipment is sent which depending on the specific customs clearance process for the goods. Once the package clears customs, the domestic logistics typically takes around 5-7 business days for delivery.

2.4 For cross-border UK delivery: You can track the logistic delivery status in 2-3 business days after the shipment is sent which depending on the specific customs clearance process for the goods. Once the package clears customs, the domestic logistics typically takes around 5-7 business days for delivery.